Terms of Service

What the service is — and is not

Polyntor scans an online store and its product feed against Google Merchant Center's published policies, points out where the store or the feed does not meet them, estimates how much of a risk that creates, and suggests what to change. It is a diagnostic tool.

It does not lift suspensions, appeal Google's decisions, or guarantee any outcome. Only Google decides whether a store or a product is approved, warned or suspended, and Google does so on its own criteria, some of which are not published. A clean report here does not mean Google will approve you; a finding here does not mean Google will act on it. Fixing what the report shows improves your chances; it does not create an entitlement. If you are suspended, the appeal is between you and Google.

Polyntor is an independent product. It is not affiliated with, endorsed by or connected to Google LLC, and Google Merchant Center, Google Shopping and Google Ads are Google's trademarks.

Your account

• You must be at least 18 and able to enter a contract, and you are using the service for a business, not as a consumer.
• You give us a working email address and keep it that way; the email is how we reach you about the account.
• You keep your password and your Google account to yourself. Everything done from your account is treated as done by you until you tell us otherwise, and you can sign every device out from Settings.
• One person can hold one account. A business can hold several under different addresses.

What you may scan

You may scan stores and feeds you own or are authorised to check on the owner's behalf — your own business, or a client's who has asked you to. Scanning somebody else's store without that authority is not allowed. The scanner fetches public pages the way a browser would and does not attempt to bypass any access control; you agree not to point it at anything it would need to.

Acceptable use

You agree not to:

• work around the scan limits of your plan, share one account between businesses to avoid paying for another, or automate the interface beyond what it is built for;
• resell, sublicense or offer the service to third parties as your own, except reports you produce for a client whose store you are authorised to scan;
• upload a feed or point the scanner at content that is unlawful, that you have no right to, or that contains malware;
• probe, overload or interfere with the service or its infrastructure, or try to reach data that is not yours.

We may suspend or close an account that breaks these rules, with notice where that is practical.

Plans, scans and payment

The service has a free plan and paid plans. Each plan comes with a number of scans per billing period, and extra scans can be bought as packs that do not expire. A feed scan costs more scans than a site scan; the price of every plan and pack, and the cost of each kind of scan, is shown in the app before you pay or press the button.

• Paid plans renew automatically at the end of each period until cancelled. Cancelling stops the next renewal; the current period runs to its end and is not refunded pro rata.
• A scan that we could not run — the store did not answer, the feed could not be fetched — is refunded to your allowance automatically. A scan that ran is spent, whatever its result.
• Prices are shown without VAT or sales tax where the law lets us; the tax that applies to you is added at checkout. We may change prices with at least 30 days' notice by email; the change applies from your next renewal.
• If a payment fails, we retry and tell you. If it keeps failing, the account drops to the free plan at the end of the paid period. Your data stays.

Your content

Your store, your feeds and everything in them are yours. You give us the right to fetch, store, analyse and display them for you — including sending parts of them to the AI provider named in the Privacy Policy — for as long as your account exists, and only for that purpose. The reports, scores and action plans we produce for you are yours to use; the method, the rules and the software behind them are ours.

Availability

We aim to keep the service up and to run every scan, and we do not promise either. Scans depend on your store answering, on your feed being reachable, on Google's policies as we understand them on the day, and on providers we do not control. We may change the service, add or remove features, and take it down for maintenance. We will give notice of a change that removes something you pay for.

No warranty

The service is provided as it is and as it is available. To the fullest extent the law allows, we make no warranty, express or implied, about it — not that it is complete, accurate, fit for a purpose, or uninterrupted, and in particular not that acting on a report will keep you approved, get a product approved, or get a suspension lifted. Google's policies change and their enforcement is Google's; a report describes what we could check when we checked it.

Limitation of liability

To the fullest extent the law allows, we are not liable for lost sales, lost profits, a suspension or disapproval by Google, lost data you did not export, or any indirect or consequential loss, however it arises. For everything else, our total liability to you for all claims together is limited to the amount you paid us in the twelve months before the claim, or 100 US dollars if you paid nothing.

Nothing here limits liability that the law does not let us limit — for fraud, for death or personal injury caused by negligence, or under consumer laws that apply to you despite the business use above.

Indemnity

If a third party brings a claim against us because of a store or feed you scanned without the authority to, or content you uploaded that you had no right to, you will cover the costs and damages that claim causes us.

Ending the agreement

You can delete your account at any time from Settings → Data & account; everything it owns is deleted with it, as the Privacy Policy describes. We can end the agreement if you break these terms, if the law requires it, or if we stop offering the service, in the last two cases with at least 30 days' notice and a refund of any period you paid for but did not get.

Changes to these terms

When these terms change, the date at the top changes. A change that affects your rights or what you pay is announced by email and in the app at least 14 days before it applies; using the service after that date means you accept it. If you do not, delete the account before the date and the old terms apply until then.

General

These terms and the Privacy Policy are the whole agreement between you and us about the service. If a court finds one clause unenforceable, the rest stand. Not enforcing a clause once does not waive it. You may not transfer the agreement to someone else without our consent; we may transfer it to a successor that takes over the service, and will tell you if we do. Disputes are resolved in the courts of the country where we are established, unless a law where you live gives you the right to your own courts.

Contact

Questions about this document go to support@polyntor.com.